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Privacy Policy
Last updated: January 22, 2026
CallSpark ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services at https://callspark.app
(the "Service").
By using CallSpark, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Personal Data
We may collect the following personal information:
Name
Email address
Payment information (processed securely by third-party payment providers)
Business information (such as company name, if provided)
We only collect personal data that is necessary to provide and improve the Service.
1.2 Non-Personal Data
We may collect non-personal data automatically, including:
Browser type and version
Device information
Pages visited and usage patterns
Cookies and similar tracking technologies
This data helps us improve website functionality, performance, and user experience.
2. How We Use Your Information
We use your information to:
Provide and operate the CallSpark Service
Process payments and manage credits
Communicate with you about your account or support requests
Improve our website and services
Comply with legal and regulatory obligations
Detect, prevent, and address fraud or misuse
We do not sell your personal data.
3. Legal Basis for Processing (UK GDPR)
We process your personal data based on one or more of the following legal grounds:
Contractual necessity - to provide the Service you requested
Consent - where you have given clear permission
Legal obligation - where required by law
Legitimate interests - to improve and secure our Service, provided your rights are not overridden
4. Cookies
CallSpark uses cookies to:
Enable core website functionality
Analyse usage and improve performance
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
5. Payments
Payments are processed by secure third-party payment providers. CallSpark does not store full payment card details on its servers.
These providers process payment data in accordance with their own privacy policies and applicable laws.
6. Data Sharing
We may share your data only with:
Trusted service providers (e.g. payment processors, hosting providers, telecom providers)
Authorities or regulators if required by law
All third parties are required to process data securely and only for the purposes specified by CallSpark.
7. International Data Transfers
Your information may be processed or stored outside the United Kingdom or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
8. Data Retention
We retain personal data only for as long as necessary to:
Provide the Service
Comply with legal, accounting, or regulatory obligations
Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymised.
9. Your Data Protection Rights
Under UK data protection laws, you have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time (where consent is the legal basis)
To exercise your rights, please contact us via:
https://callspark.app/contact
10. Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no online service can be 100% secure.
11. Children's Privacy
CallSpark is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes will be posted on this page, and continued use of the Service constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
https://callspark.app/contact